Gerlock, Jennifer Ann, and Dawn Lorraine McBride. "Managing online discussion forums: Building community by avoiding the drama triangle." College Teaching 61.1 (2013): 23-29.

This article explores how the drama triangle from transactional analysis can be applied by post-secondary instructors to enhance community-building and reduce student dependency in online discussion forums. It discusses the concept of sense of community, details the drama triangle's impact on online interactions, and provides strategies for instructors to avoid behaviors that hinder community formation.