JoelR Posted September 23, 2023 Share Posted September 23, 2023 IPS has announced they will deprecate support tickets in Commerce. I am personally quite fond of support tickets. They have several benefits: - Dedicated one-on-one conversations - Emails - Sharing of private information, screenshots, etc. - Tracking of the issue progress It's not panic time (yet), because you can stay on v4 and keep using support tickets. You can also use forums, although that can get messy if multiple users are posting or asking questions. Do you have a recommendation that replaces support tickets? What's your plan for support on v5? Quote Link to comment Share on other sites More sharing options...
Providers V0RT3X Posted September 23, 2023 Providers Share Posted September 23, 2023 For app/theme-support as always simply threads. For private support I'm planning a custom ticket system based on Pages. I guess that's the easiest way when upgrading to IC5, I don't like external solutions and bridging. Quote Featured Downloads on INVISIONify Link to comment Share on other sites More sharing options...
Providers Adriano Faria Posted October 14, 2023 Providers Share Posted October 14, 2023 (edited) Support topics. It’s important for those who want to purchase a file to see the dev response time, commitment to the client, etc. if it is something that needs more privacy, I use a forum where topics are visible to the author and staff. I don’t have a need to support app but if I’ll have to use it someday, it won’t be an external integration at all. I’ll develop mine. Edited October 14, 2023 by Adriano Faria 1 Quote Link to comment Share on other sites More sharing options...
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