Social Enterprises (SEs) have garnered significant attention in the entrepreneurship sector over the past decade. This paper explores the benefits and challenges associated with the use of online communities (OCs) by actors in the SE sector for value co-creation. Through nine semi-structured interviews with participants primarily from four Facebook OCs dedicated to SEs, the study reveals several benefits, including increased accessibility, time and cost effectiveness, enhanced responsiveness, access to networks, and opportunities for resource exchange. However, challenges such as time constraints, budget limitations, capacity gaps, inadequate moderation, fragmentation of efforts, and inactivity are also identified.
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Abedin, Behnam, Brittany Maloney, and Jason Watson. "Benefits and challenges associated with using online communities by social enterprises: a thematic analysis of qualitative interviews." Journal of Social Entrepreneurship 12.2 (2021): 197-218.
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