Knowledge and Communities" is the pioneering book that explores the concept of "Communities of Practice," which are cross-organizational groups focused on sharing knowledge, solving common issues, and exchanging insights. This collection of authoritative articles delves into the dynamics of such communities, highlighting their role in facilitating the creation, sharing, and application of organizational knowledge. The book also provides insights on empowering both traditional and online communities as a crucial component of a comprehensive knowledge management strategy, unifying organizations and their external stakeholders, and enhancing e-commerce initiatives. "Knowledge and Communities" ultimately demonstrates how these communities contribute to building an organization's social capital and competitive advantage.
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Armstrong, Arthur, and John Hagel. "The real value of online communities." Knowledge and communities. Routledge, 2009. 85-95.
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