Brown, John Seely; Duguid, Paul (2000). "Balancing act: How to capture knowledge without killing it". Harvard Business Review.

In “Balancing act: How to capture knowledge without killing it,” Brown and Duguid discuss the challenges of managing knowledge in organizations. They argue that traditional approaches to knowledge management, such as codification and dissemination, often fail to account for the contextual nature of knowledge. Instead, they advocate for a more flexible approach to knowledge management that recognizes the importance of informal networks and communities of practice. The authors also emphasize the importance of recognizing the limitations of technology in knowledge management.