This paper introduces the concept of User Experience Sharing (UES) as a form of customer-initiated value co-creation in service networks, focusing on the benefits it brings to both firms and other customers within online communities. Through a study involving mobile app users, it validates the User Experience Sharing Model (UESM), showing that customer-to-customer (C2C) UES significantly drives customer engagement and insights, mediated by motivational drivers informed by service-dominant logic. This research highlights the importance of firms encouraging C2C UES for enhanced customer outcomes.
-
Chen, Tom, et al. "User experience sharing: Understanding customer initiation of value co-creation in online communities." European Journal of Marketing 52.5/6 (2018): 1154-1184.
-
Members
- Chris Anderson
- JoelR
- JoeyM
- envy
- Adriano Faria
- Square Wheels
- Nathan Explosion
- Dilip
- DawPi
- V0RT3X
- ali hagi
- lukash
- TracyIsland
- opentype
- StevenM
- Como
- Marcin Martyniak
- IC Essentials
- Andhrafriends Admin
- adik
- N700
- MissB
- XwReK
- terabyte
- GazzaGarratt
- A Zayed
- PrettyPixels
- Paul
- onlyME
- isvans
- Claudia999
- rainx
- NewVicious
- Daffy
- hyprem
- GuitarGathering
- Tripp
- Kirill Gromov
- Askancy
- MLK
- aXenDev
- Live Games
- Jelly Belly
- eveneme eveneme
- Analog
- Synergy
- burnyourfeelings
- Nomad
- ReyDev
- Morphe
- eivindsimensen
- YourSharona
- lordi
- shahed
- John Horton
- PayMap
- Serval
- Matt
- Nomer3
- Dennis Maidon
- Nicolas PC
- Ioannis D
- bernhara
- Zennuie
- COSMIN
- wulfx01
- Matthew Hawley
- bing11
- Verto
- George Anderssen
- Toby
- Cheryl
- ArashDev
- abobader
- IPS THEME
- SzymonPajacyk
- Bearback
- nosavinggrace
- Aengul
- Labis
- Maxius
- Shawn RR
- Richard Arch
- Marius
- Gary
- Sofia
- Ryan
- JoshB
- John Morris
- Mila
- Montreal
- aLEX49566
- PPlanet
- Ronald
- Fabian Paul Sanabria
- Meddysong
- sulervo
- PasXal
- ozman
- ZLTRGO