This paper investigates the patterns of normative behavior violations, including hate speech and abusive language, among users of Stack Overflow (SO), a popular technical question-answer site. Despite its focus on technical problem-solving, the presence of toxic comments undermines community engagement and knowledge sharing. The study proposes strategies to quantify and analyze norm violations, including the development of a taxonomy of violated norms, implementation of sanctions for offenders, and the creation of a recommendation system to warn users of potential norm violations. By addressing these issues, the community aims to foster a healthier and more productive environment for knowledge sharing and collaboration.
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Cheriyan, Jithin, Bastin Tony Roy Savarimuthu, and Stephen Cranefield. "Norm violation in online communities–A study of Stack Overflow comments." Coordination, Organizations, Institutions, Norms, and Ethics for Governance of Multi-Agent Systems XIII: International Workshops COIN 2017 and COINE 2020, Sao Paulo, Brazil, May 8-9, 2017 and Virtual Event, May 9, 2020, Revised Selected Papers. Springer International Publishing, 2021.
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