Online communities (OCs) represent a unique virtual organizational form that enables knowledge collaboration on an unprecedented scale and scope, challenging existing theoretical frameworks. Unlike traditional collaboration, OCs facilitate knowledge sharing among individuals with diverse interests, often without direct interaction or prior acquaintance. This study contends that the fluid nature of OCs is a fundamental characteristic that fosters collaboration, involving the dynamic flow of resources such as passion, time, identity, and socially disembodied ideas. Each resource brings both positive and negative consequences, creating tensions that fluctuate with changes in the resource. The authors argue that these fluctuations offer opportunities for knowledge collaboration when the community responds in ways that encourage generative interactions. The study introduces examples of such generative responses and suggests that this form of theorizing, inspired by online communities, has broader implications for understanding knowledge collaboration in organizations.
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Faraj, Samer, Sirkka L. Jarvenpaa, and Ann Majchrzak. "Knowledge collaboration in online communities." Organization science 22.5 (2011): 1224-1239.
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