Gentle, Anne (2012). Conversation and Community: The Social Web for Documentation (2nd ed.). Laguna Hills, CA: XML Press. ISBN 978-1-937434-10-6. OCLC 794490599.

Gentle's (2012) "Conversation and Community: The Social Web for Documentation" examines how social media can be used to enhance documentation and knowledge management in organizations. The book argues that social media can be a powerful tool for improving communication, collaboration, and knowledge sharing within organizations.