Desanctis et al. (2003) investigated learning in online forums and found that online forums provide an opportunity for individuals to engage in reflective learning and knowledge sharing. The study also found that learning was enhanced by the presence of diverse perspectives and the use of dialogue and inquiry.
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Gerardine Desanctis; Anne Laure Fayard; Michael Roach; Lu Jiang (2003). "Learning in Online Forums" (PDF). European Management Journal. 21 (5): 565–577. doi:10.1016/S0263-2373(03)00106-3. Archived from the original (PDF) on 6 December 2011.
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