Koepfler, Jes A., Katie Shilton, and Kenneth R. Fleischmann. "A stake in the issue of homelessness: Identifying values of interest for design in online communities." Proceedings of the 6th International Conference on Communities and Technologies. 2013.

This paper explores the potential of social media to connect traditionally marginalized communities, such as the homeless, with each other and social services online. It synthesizes the results of three studies to propose methods for eliciting shared and conflicting values in online communities, emphasizing the importance of considering stakeholders' values in the design process. The paper introduces a survey-based tool containing value portraits to facilitate the identification of values relevant to ICT design, contributing to the growing field of values-based design methods.