"Building Successful Online Communities: Evidence-Based Social Design" by Kraut and Resnick explores the factors that contribute to the success of online communities. The authors provide evidence-based insights on how to design online communities to promote engagement and collaboration among members. The research highlights the importance of social interaction, trust, and shared norms in fostering a sense of community online. The findings suggest that well-designed features and interventions can positively influence user behavior and enhance the overall community experience. Keywords: online communities, social design, user engagement.
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Kraut, Robert E.; Resnick, Paul (2012-03-23). Building Successful Online Communities: Evidence-Based Social Design. ISBN 9780262016575.
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