Neal et al. (2007) highlight the benefits of online health communities in providing social support, information, and resources to individuals dealing with health issues. They argue that online health communities can help reduce social isolation, provide emotional support, facilitate the exchange of information, and empower patients to take an active role in their care.
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Neal, Lisa; et al. (2007). Online health communities. CHI'07 Extended Abstracts on Human Factors in Computing Systems. ACM.
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