Preece (1998) investigates "empathic communities" on the Web, focusing on how online communities can provide support and empathy to users. The paper examines the role of online communication and interaction tools in fostering empathy, while identifying factors that promote empathic interactions in online environments.
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Preece, J. (1998). "Empathic communities: reaching out across the Web". Interactions. 5 (2): 32–43. doi:10.1145/274430.274435. S2CID 286301.
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