This research outlines and confirms a design theory for digital platforms aimed at supporting online communities (DPsOC), focusing on enhancing social interactions within these communities. By reviewing literature on IS design theory, online communities, and platforms, the study presents initial propositions for the effective design of DPsOC. It emphasizes that the architecture of digital platforms, comprising core components, interface, and complements, should facilitate information sharing, collaboration, and collective action within online communities. The theory is validated through a detailed case study of a European digital platform for elderly care and further examination of widely used platforms like Twitter, Wikipedia, and Liquidfeedback. This leads to the development of refined propositions and insights for DPsOC design, with significant implications for both research and practical applications.
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Spagnoletti, Paolo, Andrea Resca, and Gwanhoo Lee. "A design theory for digital platforms supporting online communities: a multiple case study." Journal of Information technology 30 (2015): 364-380.
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