Thomas, Kellogg, and Erickson (2001) examine the challenges of knowledge management (KM) within organizations and provide a framework for understanding the human and social factors that affect the success of KM initiatives. The authors argue that KM involves not just technological solutions, but also social, cognitive, and behavioral aspects of knowledge sharing. The article discusses various factors such as organizational culture, incentives, trust, and social networks that influence knowledge sharing behaviors among individuals and groups. The authors also suggest ways to promote knowledge sharing such as creating a supportive culture and providing incentives that align with knowledge sharing behaviors. Overall, the article emphasizes the importance of considering the human and social factors in designing effective KM systems.
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Thomas, J.C.; Kellogg, W.A; Erickson, T. (2001). "The knowledge management puzzle: Human and social factors in knowledge management" (PDF). IBM Systems Journal. 40 (4): 863–884. doi:10.1147/sj.404.0863.
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