This study investigates the development and emergence of Wikipedia as a large-scale online community of practice through a Delphi study with Wikipedia experts. It identifies the social, organizational, and technical factors contributing to its evolution. A model is presented for conceptualizing online communities of practice, offering a foundation for strategizing their design and support.
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Zhao, Xiaoli, and M. J. Bishop. "Understanding and supporting online communities of practice: Lessons learned from Wikipedia." Educational technology research and development 59 (2011): 711-735.
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