Tyagi argues that the success of an online community depends on several factors, including shared goals, a sense of belonging, active participation, and effective communication. Communities that are formed around a shared purpose and include members with diverse perspectives and experiences can foster a sense of connection and belonging among its members. Furthermore, community members who actively participate and engage with one another are more likely to establish strong relationships and achieve their shared goals. Effective communication is also essential for building trust and resolving conflicts within the community.
Tyagi also emphasizes the importance of creating a supportive environment within the community. This can be achieved by providing resources, feedback, and opportunities for collaboration. In addition, community leaders should establish clear guidelines and expectations for members to ensure that the community remains focused on its purpose and goals.
Tyagi provides an example of an effective online community in the context of a MOOC (Massive Open Online Course) where learners were grouped into small teams for collaborative projects. The teams were formed based on common interests and skills and provided opportunities for learners to connect with each other and build relationships. The success of the community was attributed to the clear communication, supportive environment, and shared goals that were established by the course instructors.