This research examines the impact of online discussion forums on users' well-being and their participation in offline civic activities. The study involved participants from various online forums and investigated how their experiences influenced their sense of identification with the forum community. The findings suggest that users who had their expectations exceeded by the forum experienced higher levels of identification, which in turn positively affected their life satisfaction and civic engagement. The study also found that the subject matter of the forum, especially if it involved stigmatized topics, moderated these effects. The results highlight the potential psychological and social benefits of online forums and suggest that forum identification is a key mechanism linking online interactions to offline behavior.
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Pendry, Louise F., and Jessica Salvatore. "Individual and social benefits of online discussion forums." Computers in Human Behavior 50 (2015): 211-220.
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